Welcome

Welcome to The Guinness Partnership Customer Handbook, developed especially for home owners.

This handbook has been designed to provide you with details of our services. It is intended as a guide to complement the legal contract you have with us.

We have expert staff on hand within our National Home Ownership Services Team, supporting local officers, to give you advice.
Inside you will find important information about our services.
I hope you will find the guide useful and informative.

Please let me know if you have comments about this guide, good or not so good - we are always looking to improve the service we provide.

Simon Dow
Chief Executive
The Guinness Partnership

Great homes, great services and a great place to work.
The Guinness Partnership - together really making a difference.